Are you looking for a rewarding career where you can grow and develop while having the benefit of living in an idyllic North Coast location? Here at Clarence Valley Council, we strive to be a progressive employer that offers a rewarding and flexible work environment. Our vision is to create a community full of opportunity and our workforce is where we start to achieve our community aspirations.
Located in the Northern Rivers of NSW, we cover 10,441 square kilometres with the three major community hubs of Grafton, Yamba and Maclean. We are one of the biggest employers in the Valley and can offer you a rewarding career and a new lifestyle. Our goal is to be the employer of choice in the Valley, creating opportunities for those who live here already and for those who want to move here.
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We are in a exciting period of transformation with a focus on employee engagement, satisfaction and delivering exceptional services and facilities for the community.We strive to lead with openness and courage and want you to be part of that journey.
So come and join the team while enjoying all that Clarence Valley has to offer you and your family.
Learn more about living in the Clarence Valley here.
What you need to know...
- permanent full time - 70 hours per fortnight
- the package: $59,443 - $70,887 plus superannuation per annum
- location: Grafton
- flexible work options for a healthy work/life balance
- enjoy the benefits of flex time
- access to fitness passport
About the role
Are you a flexible, innovative, and positive person who likes working and interacting with customers to find solutions and effective outcomes? Do you enjoy exploring information to find effective customer-focused solutions? Do you have strong computer skills?
We are looking for someone with strong computer and administration skills and the ability to learn quickly in a fast-paced environment. The suitable applicate will soon become a revenue expert with exceptional customer problem-solving skills, improving processes, and upskilling the Customer Service Team to answer general rates inquiries.
Whilst local government rates and customer service experience are advantageous, a training and developing plan is developed to ensure the candidate's success. The first 12 months will be spent working directly with the Revenue Team to build knowledge to provide accurate advice. During this time, you will be the direct contact for the Customer Service Team for rates enquiries. The training plan involves learning about Revenue (rates/water) functions, including but not limited to Property & Land Rating and Water rating queries.
This position can provide a stepping stone to further your career at Clarence Valley Council. This position allows you to develop multiple skills and capabilities within the local government working environment.
We look forward to reading your application.
Download the position description here.
To be considered for this position you will need to:
- Address the essential criteria
- Attach a cover letter (2 pages maximum) and an up-to-date resume (5 pages maximum) that clearly details your skills & experience as relevant to this position. You will need to demonstrate how you meet the focus capabilities and how your skills will enable you to achieve the key accountabilities.
- Target questions - answer the target questions - maximum 300 words each question
1. Describe a time when you had to solve a problem but didn't have all the necessary information about it beforehand. What did you do?
2. Demonstrate your capacity to communicate confidently and courteously with people at all levels by describing an interaction with a difficult customer. What was the outcome? What did you learn from the experience?
Contact
Paula Krahe, Coordinator Revenue on (02) 6643 0802
Closing date
Tuesday, 20 May 2023 at 11.30 pm (NSW time).
Other important information
This position is located at Council's Grafton Office, however, this may change should business needs identify other work locations to be more appropriate to deliver our services in the future.
A probation period applies to this position.
How to apply:
- All applications must be lodged online via Council's website www.clarence.nsw.gov.au.
- Attachments such as certificates and licences must be combined into one document before you attach them to your application.
- For further information about the selection process including tips on how to address the selection criteria please refer to the Careers page on the Clarence Valley Council website.
For this application you will be required to supply a resume and relevant certificates and licences.
Do you want further information on how to apply under the Capability Framework? Please read our How to apply for a job guide.
Council is an EEO employer and First Nations people are encouraged to apply.
