Events Manager Yan Hui Xiao Shou Jing Li
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Events Manager is responsible for the successful handling of groups involving 10 or more guestrooms. This role ensures effective communication with clients and efficient coordination with departments concerned, under the general guidance and supervision of the Director of Banquet Sales, maximizing business opportunities.
What will I be doing?
As the Events Manager, you will be responsible for performing the following tasks to the highest standards:
- Liaise closely with the Sales team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events.
- Prepare proposals and contracts for leads, addressing inquiries received from Sales Managers.
- Follow through from negotiation until departure for events assigned.
- Liaise with clients on finalizing details and give professional advice on set-ups and planning of events.
- Practice up-selling at all opportunities to maximize revenue.
- Ensure effective communication with clients and internal departments.
- Responsible for the dissemination of groups related information to other departments e. g. issues on banquet event orders and group resumes as well as chair pre-event meetings.
- Maintain close coordination with respective departments on organizers' requirements and last-minute event requirements.
- Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.
- Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times.
- Regularly review master account postings to ensure postings are correctly done.
- Review bills with organizers regularly so as to eliminate adjustments needed on final invoices.
- Maintain close communication with concerned Sales Managers during the process.
- Involve concerned Sales Managers during post-event meetings and post-event follow-ups such as sending thank you letters and post-event critique forms together.
- Verify total charges and layout of invoices prepared by the Accounts team and send out to organizers.
- Obtain feedback from clients and follow through with the necessary actions.
- Refer leads and send event profile information to relevant sister hotels, NSO / ISO (if any).
- Maintain the active event profile database and group chart.
- Establish and maintain files of major accounts, assisting the Director of Banquet Sales in maintaining the accounts management system.
- Establish good working relationships with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).
- Actively participate in achieving departmental goals which contribute to marketing budget.
- Closely monitor account revenue and business production.
- Provide feedback on market trends and keep updated with client relationships and overall business goals through close communication with Banquet Sales Managers and the Director of Banquet Sales.
- Assist the Director of Banquet Sales in the forecasting of group room nights and banquet revenue.
- Arrange relationship building visitations when necessary.
- Cross-sell other Hilton hotels.
- Handle inquiries for re-booking of business and new leads when Sales Managers are not available.
- Closely communicate with concerned Sales Managers regarding the progress of negotiation processes.
- Conduct site inspections for potential clients when Banquet Sales Managers / Coordinators are not available.
- Attend regular communication meetings with operations staff to update on event details.
- Ensure effective and close communication within the department and other departments.
- Maintain timely and responsive communication with clients.
- Liaise with the Food & Beverage department in ensuring that the hotel hygiene and food safety control standards are maintained.
- Always ensure that a hospitable service atmosphere is projected at all times in the hospitality business.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Yan Hui Xiao Shou Jing Li Zhu Yao Fu Ze Cheng Gong De Jie Dai 10Jian Fang Yi Shang Tuan Dui Sheng Yi ,Zai Yan Hui Xiao Shou Zong Jian De Xie Diao Guan Li Xia ,Xun Zhao Shang Ji ,Bao Zheng You Xiao De Gou Tong Yu Ke Hu He Ge Bu Men You Xiao De Xie Diao.
Wo De Ju Ti Zhi Ze Shi Shi Yao ?
- Zuo Wei Yan Hui Xiao Shou Jing Li ,Nin Jiang Ying Yi Zui Gao Biao Zhun Wan Cheng Yi Xia Ren Wu :
- Dang Xiao Shou Tuan Dui Cao Zong Sheng Yi An Li /Xu Qiu (Jie Ge Ce Lue , Te Shu Xu Qiu )Shi Gei Yu Jian Yi He Zhi Chi ,Liao Shi Sheng Yi Zhi Xun Zhuan Bian Wei Que Ren De Shi Jian.
- Dang Cong Xiao Shou Jing Li Chu Na Dao Sheng Yi Xu Qiu Shi ,Ji Shi Wei Ke Hu Zhun Bei Ji Hua Shu /He Tong Deng.
- Dui Yu Fen Pai De Hui Yi Shi Jian Cong Kai Shi Yao Jian Chi Tan Pan.
- He Ke Hu Yi Qi Shang Tan Zui Zhong Xi Jie Bing Zai Huo Dong Ji Hua He Bu Zhi Shang Gei Yu Zhuan Ye De Zhong Gao He Jian Yi.
- Jin Zui Da Ke Neng Qu Ti Sheng Xiao Shou E Zai Suo You Ji Hui.
- Bao Zheng Yu Ke Hu He Jiu Dian Ge Bu Men You Xiao De Gou Tong.
- Jiang Tuan Dui She Ji Xin Xi Fen Fa Zhi Jiu Dian Ge Bu Men. Li Ru :Fa Yan Hui Tong Zhi Dan ,Tuan Dui Zhai Yao He Zhun Bei Hui Yi Jiang Zuo.
- Zai Hui Yi Zu Zhi Zhao You Xu Qiu Huo You Jin Ji Xu Qiu Shi Ji Shi Yu Ge Bu Men Jin Xing Gou Tong Xie Diao.
- Rang Huo Dong Zu Zhi Zhe He Ke Hu Zai Huo Dong /Tuan Dui Ting Liu Qi Jian Rang Qi Ke Ren Man Yi.
- Jian Cha Yan Hui Yun Xing He Yu Qi Yi Qi Gong Zuo De Ge Bu Men Gong Zuo ,Zai Suo You De Shi Jian Nei Que Bao You Zhi Liang De Fu Wu Gei Ke Ren.
- You Gui Lu De Hui Gu Zhu Yao Zhang Hu Pao Ru Bing Que Bao Qi Zhun Que Xing ,Xu Yao He Ke Hu Yi Qi Hui Gu Zhang Dan Yi Diao Zheng Zui Zhong Fa Piao Qing Dan.
- Zai Gong Zuo Jin Xing Zhong Yu Xiang Guan Xiao Shou Jing Li Wei Chi Chi Xu Gou Tong.
- He Xiang Guan De Xiao Shou Jing Li Yi Qi Gen Jin Hui Yi He Huo Dong ,Li Ru Yi Qi Fa Gan Xie Xin He Hui Yi Gen Zong Diao Cha Biao Deng.
- Xiao Zheng Zong Zhang Dan He Fa Piao Bing You Ying Shou Kuan Bu Men Zhun Bei He Kai Fa Piao Gei Zu Zhi Zhao.
- Cong Ke Hu Chu Huo De Yi Jian Fan Kui Bing Tong Guo Bi Yao Xing Dong Lai Gen Jin.
- Cha Yue Hui Yi An Li He Fa Song Hui Yi Huo Dong Dang An Gei Xiang Guan Jie Mei Jiu Dian He Zong Bu Qu Yu Xiao Shou Bu. (Ru Guo Xu Yao ).
- Bao Chi Zhi Ding You Xiao De Hui Yi Huo Dong Shu Ju Dang An Ji Tuan Dui Jie Gou Tu.
- Jian Li He Wei Chi Zhu Yao De Ke Hu Dang An Bing Xie Zhu Yan Hui Xiao Shou Zong Jian Wei Hu Guan Li Ke Hu Dang An Guan Li Ti Xi.
- Yu Nei Bu Ke Hu (Jiu Dian Qi Ta Bu Men )He Wai Bu Ke Ren (Ke Hu ,Hui Yi Cheng Ban Ren ,Gong Ying Shang )Deng Jian Li Liang Hao De Gong Zuo Guan Xi.
- Ji Ji Can Yu Wan Cheng Bu Men Mu Biao He Da Dao Shi Chang Yu Suan.
- Jie Jin Jian Kong Zhang Hu Shou Ru He Sheng Yi Chan Liang.
- Ti Gong Fan Kui Shi Chang Qu Shi ,Yu Yan Hui Xiao Shou Jing Li He Yan Hui Xiao Shou Zong Jian Bao Chi Gou Tong ,Bing Yu Ke Hu Bao Chi Liang Hao Guan Xi ,Bu Duan Geng Xin Zheng Ti Jing Ying Mu Biao.
- Zhua Zhu Ren He You Ke Neng De Xiao Shou Ji Hui.
- Xie Zhu Yan Hui Xiao Shou Zong Jian Yu Ce Fang Jian Jian Ye He Yan Hui Shou Ru.
- Shi Xu Yao An Pai Ying Zao Guan Xi Bai Fang.
- Yu Qi Ta Jiu Dian Jiao Cha Xiao Shou.
- Dang Xiao Shou Jing Li Mei You Xin Xin Xian Suo Shi ,Diao Cha Chu Li Sheng Yi Yu Ding Xu Qiu He Xin Li Zi.
- Jiu You Guan Tan Pan Jin Cheng De Jin Zhan Zhuang Kuang Yu Xiao Shou Jing Li Jin Mi Lian Xi
- Dang Yan Hui Xiao Shou Jing Li , Xie Diao Yuan Mei You Kong Xian Shi ,Dai Ling You Qian Li Ke Hu Zuo Jiu Dian Shi Cha.
- Can Jia Zheng Chang De Gou Tong Hui Yi Yu Yun Zuo Bu Men Zai Yan Hui Xi Jie Shang.
- Que Bao He Qi Ta Bu Men You Xiao Er Mi Qie De Gou Tong.
- Ji Shi Man Zu Ke Hu Xu Qiu Bing Bao Chi You Xiao Gou Tong.
- Yu Can Yin Bu Gou Tong Yi Qi Bao Zheng Jiu Dian Shi Pin Wei Sheng Guan Li Ti Xi De Shi Shi.
- Jiu Dian Fu Wu Xing Ye Shi Yi Ge 24Xiao Shi Bu Jian Duan Ying Yun De Xing Ye. Bi Xu Que Bao Sui Shi Ti Gong Re Qing Zhou Dao De Fu Wu.
- Ru You Bi Yao ,Gai Bu Men You Quan Geng Gai Huo Bu Chong Gai Zhi Wei Miao Shu.
- Wan Cheng Ren He Qi Ta He Li De Zhi Ze He Bei Zhi Pai De Zhi Ze.
What are we looking for?
An Events Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University graduate.
- Minimum 3 years of experience in a similar capacity with international chain hotels.
- Excellent command of written and spoken English and Chinese to meet business needs.
- Good team player and able to manage by example.
- Good communication, interpersonal, presentation and organizational skills.
- Have hotel sales experience and hotel database.
- Able to work under pressure and deal with stressful situations during busy periods.
- Very familiar with local market and good at marketing trend analysis.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Xi Er Dun Yan Hui Xiao Shou Jing Li Shi Zhong Yao Yi Bin Ke De Li Yi Wei Zhong Bing Yu Qi Ta Tuan Dui Cheng Yuan Mi Qie He Zuo. Ruo Yao Cheng Gong Di Ying Pin Zhe Yi Zhi Wei ,Nin De Tai Du , Xing Wei , Ji Neng He Jie Zhi Guan Ying Fu He Xia Lie Biao Zhun :
- Da Xue Zhuan Ke
- Ju You Zhi Shao San Nian Zai Guo Ji Lian Suo Jiu Dian De Xiang Guan Jing Yan.
- Liang Hao De Zhong Ying Wen Du Xie Neng Li.
- Yong You Jiao Qiang Tuan Dui He Zuo Jing Shen ,Ju You Yi Shen Zuo Ze De Neng Li
- Ju You Liang Hao De Gou Tong Ji Qiao. Jiao Qiang De Ren Ji Jiao Wang Neng Li. Liang Hao Zu Zhi Ji Zhan Shi Ji Qiao.
- You Jiu Dian Xiao Shou Jing Yan He Ke Hu Zi Yuan.
- Neng Zai Qiang Ya Xia Sheng Ren Gong Zuo.
- Liao Jie Ben Di Ke Hu De Qing Kuang Bing Ju You Hen Qiang De Shi Chang Fen Xi Neng Li.
