Pilot has the best employees in the transportation and logistics industry! We are seeking Customer Service Associates in Charlotte, NC!
4am-1pm Must be available to work weekends
This is a REMOTE position, but training will be completed onsite! You must reside in the Charlotte area. Training will be 2-3 week long before you begin to work from home.
- Answer incoming calls and provide excellent customer service to all callers
- Monitor and respond to customer inquiries received through email
- Make outgoing calls to follow-up on shipment status, resolve issues and update customers
- Track, trace, enter and update shipments
- Assist and support Pilot stations and cartage agents
- Master outside customer applications
- Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
- Perform other duties as assigned
SKILLS/COMPETENCIES:
- Excellent oral and written communication and problem-solving skills
- Technological aptitude using the internet and on-line tools
- Ability to multitask
- Excellent organizational skills with emphasis on detail
To work a PM shift including weekends. Remote 4pm -1am
Additional Job Details :
EDUCATION:
- High School or better
EXPERIENCE:
- 1 years customer service experience
Job Type: Full-time
Pay: $22.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Work Location: Hybrid remote in Charlotte, NC 28273
