Individuals must demonstrate dedication to exceptional Customer Service and build strong relationships with existing and prospective customers by creating a welcoming environment with a memorable and rewarding customer experience.
Responsibilities and Duties
- Create a positive and rewarding customer experience
- Greet all customers and answer inquiries about products and services
- Process sales transactions, in person, by phone/text
- Process web orders and assist customers with online chat inquiries
- Maintain accurate customer records and accounts
- Ensure complete details captured for customer deliveries
- Work closely with delivery team to ensure completion of scheduled deliveries
- Assist contractor accounts with project quoting
- Ensure stock inventory available for contractor/customer pickups
- Monitor and maintain stock levels for products in retail space
- Maintain a clean and safe work environment
- Participate and comply in Rocklands Health and Safety program
- Other duties as assigned by Supervisor
Required Qualifications and Skills
- High School diploma
- A minimum of 2 years of customer service experience
- Previous cash experience
- Ability to handle and adapt to a very fast paced environment
- Ability to work inside and outside; rain or shine
- Excellent communication skills, both verbal and written
- Exceptional organizational skills and ability to multitask
- Disciplined work ethic and positive attitude
- Ability to work independently and at times with little to no supervision
- Ability to be a team player and contribute to the success of the Rockland team
- Landscape product knowledge is considered an asset but not required
Job Types: Part-time, Seasonal
Contract length: 4 months
Salary: $15.00-$18.00 per hour
Benefits:
- On-site parking
Day range:
- Monday to Friday
- Weekend availability
Flexible Language Requirement:
- French not required
Shift:
- 8 hour shift
Experience:
- Fast paced work environment: 1 year (preferred)
- Administrative: 1 year (preferred)
- Customer service: 2 years (required)
Work Location: One location
Expected start date: 2023-06-23
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